Returns & Exchanges
At Twirl, we want you to love what you wear. If something isn’t right, we’re happy to help with an exchange or return, as long as it falls within our policy below.
Return Window
You may request a return or exchange within 7 days of delivery. Items must be unworn, unwashed, unaltered, and returned with all original tags attached.
Exchange Process
To start an exchange, reach out to us via our Contact Us page with your order number and the item you’d like to exchange. Once approved, you’ll receive instructions on how to send the item back to us. A replacement will be shipped once we receive and inspect the returned item.
Non-returnable items
Final sale items, innerwear, and customized or made-to-order pieces are not eligible for return or exchange. Items damaged due to misuse are also excluded.
Refunds
We currently offer exchanges and store credit rather than monetary refunds, except in cases of damaged or incorrect items received. Once your return is inspected and approved, store credit will be issued within 5-7 business days.
Need help?
If you have any questions about your return or exchange, feel free to reach out through our Contact Us page and we will be happy to assist.
